Dreamforce 2011 Intranets are dead, long live the social enterprise

The Service Cloud will have the richest version of Chatter which is integrated across all channels and touch points. This level of integration means that if one cannot find the knowledge then the use of Chatter will often help solve the problem.

The richness of the Service Cloud is the highest form of the Social Enterprise, which is a blended solution-set of employees, customers, suppliers and partners working together but within whatever restrictions are deemed necessary. So an employee may belong to several groups with each group involving different customers.

The richness of this capability means the intranet as we know it is dead!!

Dreamforce 2011 Chatter Everywhere

Autumn Release

• Chatter contains the Now presence. This means you know if some is available. You can then use Chatter Chat which is instant messaging. 
• Chatter Connect makes it easier to extend Chatter into other systems so for example there is an API for SharePoint.
• Chatter Groups means you can collaborate around documents and cases. A big feature is that you can have a Chatter Group include customers, in the comfort that they cannot go outside the group's walled garden. One idea is to use customers in a group for peer-to-peer problem solving and ideas generation.
• Chatter will include Face Time for video conferencing and collaboration. Big implications for customer support, problem solving and co-innovation with the customer for new product design.
• Chatter Inline that has a taxonomy filter for rapid drill down.
• Chatter Approvals which supports work flows using smarter collaboration and decisioning.
• Can also have in-line videos with chatter interactions. 
• Extend Chatter to mobile apps for employees and customers alike.
• Collaborate around documents and files. 
• Chatter for collaborative revenue forecasting 
• The above supports crowd-sourcing.
• The above supports sales teams.

Dreamforce Insights 2011: Not for Profit Sector

Session run by Mark Dickey, SVP Enterprise, Salesforce Foundation

Salesforce Foundation is aimed at the Not for Profit sector. Higher Education is a high growth area with over 700 institutions. The Foundation is open to new ideas as Not for Profit is seen as a high growth area.

Gartner believe Cloud with Mobile and Collaboration key for driving value into this sector.

A major theme being pushed by Salesforce is 'Social, Mobile and Open'.

Major emphasis upon continuing education and extended learning.

Chatter, Collaboration and Community is key to the the Not for Profit sector. This is part of the messaging for the Social Enterprise.