Dreamforce 2011: Marc Benioff and Eric Schmidt Keynote Discussion

This is an excellent session captured on video of a discussion between Marc Benioff and Eric Schmidt.

http://tiny.cc/mo9wu

Eric outlines beyond Social Enterprise, which involves artificial agents having dialogue with customers through their mobile phone. Some of this thinking was encapsulated in a paper published by the Economics Intelligence Unit called the Future of Marketing: Moving from Monologue to Dialogue that was sponsored by Google. Though it was published in 2006 it has become clear this is an integral part of the Google strategy. Eric now sees that the dialogue platform sits above the Social Enterprise Platform. No wonder Marc and Eric are on the same stage.

Dreamforce 2011 Artificial Agents

Virtuoz has launched a Salesforce version of its artificial agent. For issues the artificial agent cannot solve then it launches a case.

There is no doubt that Artificial Agents will have an increasing role to play in the Social Enterprise.

IBM puts Artificial Intelligence in a Chip

IBM have created a micro-computer chip that has been designed to imitate the ability to understand surroundings, make sense of complicated data and respond to stimuli as they happen – characteristics that, until now, have only belonged to the living brain.

IBM said that they are a huge step toward allowing computers to “reason” instead of acting within the limits of their pre-programmed settings.  The chips are one of the first steps in a special project that has been dubbed SyNAPSE (Systems of Neuromorphic Adaptive Plastic Scalable Electronics).

One of the chips is built around what amounts to over 260,000 programmable synapses while the other contains over 65,000 learning synapses.  IBM researchers have used this technology to build a “brain wall” at a lab in San Jose, California.  The long-term goal of this to develop a one-square-centimeter chip containing the equivalent of one million neurons and 10 billion synapses.

Artificial Intelligence’ DJ to Debut on HD2 Channel

Listeners can hear the program using the station’s stream or on an HD Radio receiver. Guile Lindroth and Guile 3D Studios developed the program to perform as a virtual assistant and help humans to do things like answer a land line phone,search the Web, check email, schedule appointments and run computer applications by voice.

“Denise” comes with a proprietary graphic engine, an English text-to-speech voice and a voice recognition engine. The program can “learn” the more the program interacts with you, the developer claims. The company characterizes Denise’ English as “natural,” as if you were “talking to a real person.” Lots of people in radio will be interested to hear if that’s the case.

Further details

http://tiny.cc/qgkqf